Enrollment & Refund Policy

By enrolling in any of our courses, or purchasing any of our products, you are agreeing to the following terms.

ENROLLMENT INFORMATION

Enrollment is valid for one year from your original date of purchase.
You have one year to complete all courses and final exams, and access all digital materials.
There are no extensions past the one-year enrollment for any course or product.
(Enrollment in the 8-hour NMLS CE course is valid for the year originally purchased only.)
Real Estate Coaching has its own enrollment and refund policy (see below).
Prices, locations, and schedules subject to change without notice.
All courses, products, and packages are non-transferable.

REFUNDS

All associated shipping charges are non-refundable.
All computer products and mp3 downloads are non-refundable (exchanges if defective).
Purchase of materials only is non-refundable.
Real Estate Coaching is non-refundable.

A refund may be requested within 10 business days after original date of purchase only. Refunds will not be made after 10 business days, or if the course has already been completed. A $25 restocking/administrative fee per course will be retained by RET. All materials must be returned in unused condition. If course materials have been used or are not returned, a further deduction will be made. Additional fees may apply. All refunds will be made in the same form as the original payment to RET within 45 business days. Cash purchases will be refunded with a company check.

Live NMLS, MLO, Appraiser Classes and Workshops/Seminars: If a scheduled live class has started, you may withdraw from the class and receive a refund for the part of the course not taken. A $100 registration fee per live class will be retained by RET, and the balance of the refund paid will be prorated for the portion of the course not taken. (This excludes live workshops/seminars. Refunds for workshops/seminars offered by RET can only be requested before the start date of the workshop. Refunds will not be made on or after the start date of the workshop.)

SALESPERSON CRASH COURSE GUARANTEE
We guarantee you will pass the Salesperson State Exam provided you attend the crash course all day, both days, the month immediately prior to your state exam test date. If you arrive late, leave early, or do not sign in and out both days, you will void the guarantee. If you do not take the state exam during the month following the crash course, you will void the guarantee. If you do not pass the Salesperson State Exam, send a copy of your result notice to RET. As long as you did not void your guarantee you may re-attend the Salesperson Crash Course free of charge. Refunds will not be made after 10 business days, or if the course has already been completed/attended.

BROKER CRASH COURSE GUARANTEE
We guarantee you will pass the Broker State Exam provided that you attend the crash course all day, both days, the month immediately prior to two state exam test dates. If you arrive late, leave early, or do not sign in and out both days, you will void the guarantee. If you do not attempt the state exam during the month following both crash courses, you will void the guarantee. If you do not pass the Broker State Exam after two attempts, provided that you attended the crash course within one month before each attempt, send copies of both of your result notices and return your materials to RET. As long as you did not void your guarantee, you enrollment fee will be refunded. No refund if the crash course has expired.

TECHNICAL DIFFICULTIES
Technical difficulties during a webinar does not warrant a refund. Webinar attendees are required to have a fast and capable computer, as well as a strong and reliable internet connection. Most technical difficulties are caused by the attendee’s computer or internet connection.

A Course & Instructor Evaluation form is available for download on the DRE's website. Real Estate Trainers, Inc. is registered with the State of California. Registration means we have certified to the state that we have met the requirements imposed by the state for registered institutions. Registration does not mean that we have been evaluated or approved by the state, or that we have met the standards required by this state of institutions that are approved to operate, or that the state has verified the information submitted with our registration form. Any questions or problems concerning this school which have not been satisfactorily answered by the school should be directed to the Bureau for Private Postsecondary and Vocational Education, P.O. Box 980818, West Sacramento, California 95798-0818.

Coaching Agreements

On Demand 1-on-1 30 min Coaching Call Only
You are agreeing to pay for one time On Demand 1-on-1 30min Coaching call at $75.00. There are no refunds or cancellations on this fee once the call is completed.

A refund and cancellation may be requested within 7 business days and the refund will be accredited back to the original form of payment.
You are acknowledging that you have provided correct contact information for this phone call to take place.
You are aware that this is a one-time on demand 30 minute phone call.

By continuing you agree to pay for a one time 30 minute coaching call at $75.00. I affirm that I have read and agree to Real Estate Trainers Inc.'s terms and conditions and the following statement: I acknowledged that this is a one time payment which is non-refundable and non-cancellable if phone call is completed.

Semi Monthly 1-on-1 Coaching Call Only
You are agreeing to pay for Semi Monthly 1-on-1 30 min Coaching Call at $185.00 per month. This one-month commitment is non-refundable and non-cancellable. Your monthly payments covers semi monthly 1-on-1 one 30 min coaching calls.

Prior to completing one-month in this program, you will be able to opt-out of the next month by sending your cancellation request via email to: info@retrainersca.com, or by calling the toll-free number: 1-657-254-3368
You must cancel 1 week, or 7 calendar days, prior to the automatic renewal date for your next one-month program. If you do not cancel before this timeframe, you will be enrolled into the next one-month commitment which is non-refundable and non-cancellable.

By continuing you agree to pay for Semi Monthly 1-on-1 30 min Coaching Call at $185.00 per month. I affirm that I have read and agree to Real Estate Trainers Inc.'s terms and conditions and the following statement: I acknowledged that this program requires a one-month commitment which is non-refundable and non-cancellable, and that prior to each subsequent one-month program, I will be notify Real Estate Trainers if I choose to opt-out. You must cancel at least 1 week, or 7 calendar days, prior to my automatic renewal date by using the email or toll-free phone number listed in this Program Fee Agreement above.

Weekly 1-on-1 Coaching Call Only
You are agreeing to pay for Weekly 1-on-1 30 min Coaching Call at $199.00 per month. This one-month commitment is non-refundable and non-cancellable. Your monthly payments covers weekly 1-on-1 one 30 min coaching calls.

Prior to completing one-month in this program, you will be able to opt-out of the next month by sending your cancellation request via email to: info@retrainersca.com, or by calling the toll-free number: 1-657-254-3368
You must cancel 1 week, or 7 calendar days, prior to the automatic renewal date for your next one-month program. If you do not cancel before this timeframe, you will be enrolled into the next one-month commitment which is non-refundable and non-cancellable.

By continuing you agree to pay for Weekly 1-on-1 30 min Coaching Call at $199.00 per month. I affirm that I have read and agree to Real Estate Trainers Inc.'s terms and conditions and the following statement: I acknowledged that this program requires a one-month commitment which is non-refundable and non-cancellable, and that prior to each subsequent one-month program, I will be notify Real Estate Trainers if I choose to opt-out. You must cancel at least 1 week, or 7 calendar days, prior to my automatic renewal date by using the email or toll-free phone number listed in this Program Fee Agreement above.

Success Launch 90 Day Program Coaching Only
You are agreeing to pay for Success Launch 90 Day Program at $119.00 per month. This three-month commitment is non-refundable and non-cancellable. Your monthly payments cover Success Guidebook, Scripts, Business plan, Video Guides, Personalized Coaching Tips, Tools, and Resources, Free access to Productivity App (Real Estate Accountability Coaching HUB: REACH), and Weekly Group Coaching Webinars. You will gain access to all material within 7 business days.

Prior to completing three-months in this program, you will be able to opt-out of the next program by sending your cancellation request via email to: info@retrainersca.com, or by calling the toll-free number: 1-657-254-3368
You must cancel 1 week, or 7 calendar days, prior to the automatic renewal date for your next three-month program. If you do not cancel before this timeframe, you will be enrolled into the next three-month commitment which is non-refundable and non-cancellable, which includes all the materials and benefits listed in this Program Fee Agreement.

By continuing you agree to pay for Success Launch 90 Day Program at $119.00 per month. I affirm that I have read and agree to Real Estate Trainers Inc.'s terms and conditions and the following statement: I acknowledged that each Coaching program requires a three-month commitment which is non-refundable and non-cancellable, and that prior to each subsequent three-month program, I will be notify Real Estate Trainers if I choose to opt-out. You must cancel at least 1 week, or 7 calendar days, prior to my automatic renewal date by using the email or toll-free phone number listed in this Program Fee Agreement above.

Exclusive Team Coaching Only
You are agreeing to pay for Exclusive Team Coaching at $499.00 per month. This three-month commitment is non-refundable and non-cancellable. Your monthly payments cover Success Guidebook, Scripts, Business plan, Video Guides, Personalized Coaching Tips, Tools, and Resources, Free access to Productivity App (Real Estate Accountability Coaching HUB: REACH), Exclusive Live Weekly Coaching Webinars and three 30 minute 1-on-1 coaching calls. You will gain access to all material within 7 business days.

You may add on additional 1-on-1 30 minute coaching calls for a discounted price of $65 each. Please call 800.282.2352 to purchase additional 1-on-1 coaching calls.
Prior to completing three-months in this program, you will be able to opt-out of the next program by sending your cancellation request via email to: info@retrainersca.com, or by calling the toll-free number: 1-657-254-3368
You must cancel 1 week, or 7 calendar days, prior to the automatic renewal date for your next three-month program. If you do not cancel before this timeframe, you will be enrolled into the next three-month commitment which is non-refundable and non-cancellable, which includes all the materials and benefits listed in this Program Fee Agreement.

By continuing you agree to pay for Exclusive Team Coaching at $499.00 per month. I affirm that I have read and agree to Real Estate Trainers Inc.'s terms and conditions and the following statement: I acknowledged that each Coaching program requires a three-month commitment which is non-refundable and non-cancellable, and that prior to each subsequent three-month program, I will be notify Real Estate Trainers if I choose to opt-out. You must cancel at least 1 week, or 7 calendar days, prior to my automatic renewal date by using the email or toll-free phone number listed in this Program Fee Agreement above.